HOME ABOUT US PRODUCTS FEEDBACK FAQ CONTACT US
Skirt
Blouse
Dress
Suite
Pants
Sandals
HandBag
Wall Hanger
Clothes
 
 
 Faq..

Welcome to our Frequently Asked Questions page.
We hope you can find the answer that you are looking for – if not please contact us directly: info@sophiacollection.com.

 

General Questions:

Q: How do I find the available sizes and colors of a particular garment?
Q: Will this garment fit me?
Q: How do I measure myself?
Q: Should I wash my new SophiaCollection garment before wearing?
Q: How should I wash my SophiaCollection garment?
Q: Can I color match separate garments that I buy from SophiaCollection?
Q: Is the color of the garment exactly as I see it on my computer monitor?
Q: What sort of dyeing is used on the garments?
Q: What sort of fabric is used on the garments?
Q: What sort of stitching is used on the garments?
Q: Do you offer discounts?
Q: Is the other item in the picture available?
   
Ordering and Payment:
Q: How can I place order for your product?
Q: What forms of payment do you accept?
Q: How do I maximize shipping discounts?
   
Shipping Questions:
Q: Will I have to pay duty on my parcel?
Q: How many delivery attempts will the PO make to my address?
Q: What happens if my parcel is returned to sender?
Q: Part of my order has arrived but not all of it – why is that?
Q: My package still hasn’t arrived after your recommended delivery times – what should I do?
   
Return Questions:
Q: I have decided the garment is not what I want – can I return it?
Q: Can I exchange or refund a garment?
Q: What should I do if I receive a defective or wrong garment?
   
Q: How do I find the available sizes and colors of a particular garment? Top
If you would like to search on the SophiaCollection site for another color and/or size in a certain garment, simply copy the garment name (excluding the color and size) into the search box and this will give you the listings.
Q: Will This Garment Fit me? Top

You will find three sets of measurements on our item pages, all of which will aid you in assessing the proper size to choose.

The "Actual Garment Measurements" are just as the name suggests actual measurements for that particular garment.

You will note that the "Will fit women with these Measurements" are smaller measurements than the "Actual Garment Measurements". This difference is allowance for the garment to hang properly on the body according to its design and style, and to give the customer room to move in the garment.

These two sets of measurements will help you to determine if the garment will fit properly before purchase. The last sets of measurements are just as stated, measurements associated with standard U.S. sizes.
Q: How do I measure myself? Top

Please refer to our Measuring Tips below for specific details on how to measure you yourself correctly:

Measuring Tips

*Chest: Measure under arms around fullest part of chest.

*Waist: Measure around the natural waistline (about 6" below your chest), keeping the tape comfortably loose.

*Hips: Measure around the fullest part of your hips - about 8" below your waistline.

*Inseam: Measure from the highest point on the inside of the leg to the hem.
Q: Should I wash my new SophiaCollection Garment before Wearing? Top
Yes, we strongly recommend that you wash your new SophiaCollection garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.
Q: How should I wash my SophiaCollection garment? Top
All of our items are pre-washed in cold water. They can be machine washed on delicate mode in cold water - but to be 100% safe they should be hand-washed in cold water (especially if your garment has lace embroidery). Garments should be washed separately. Also, please do not tumble dry our garments - they should be line-dried. For best results all SophiaCollection garments should be ironed at medium heat.
Q: Can I color match separate garments that I buy from SophiaCollection? Top
Yes, we strongly recommend that you wash your new SophiaCollection garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.
Q: Is the color of the garment exactly as I see it on my computer monitor? Top
Not necessarily. The Studio Lighting we use to photograph the garment is the best on the market, as is our digital camera. However, studio lighting will sometimes make colors appear slightly different than they really are (sometimes brighter or in a different shade). The settings on your computer monitor are also a factor; different monitors may show different shades for the same item.
Q: What sort of dyeing is used on the garments? Top
99% of our garments are Hand-Dyed using a Vintage-Wash process which gives the garments a wonderful depth, contrast and personality all their own.
Q: What sort of fabric is used on the garments? Top
About 70% of our garments are made from butter-soft premium quality Viscose which is similar in feel to cotton but is actually softer than cotton - with a tighter weave that is more durable for embroidering. We also use premium quality Satin, Velvet, Jacquard and various Laces. The other 30% of our garments are made from Rayon which is very nice to wear on winter.
Q: What sort of stitching is used on the garments? Top
All SophiaCollection items are made by us in our own factory - to the highest standards. This means double-stitching, over-locked seams, side stitching and embroidered cuffs on 99% of our garments. We never cut corners and use the highest quality viscose, velvet, rayon, satin, jacquard and laces on the market.
Q: Do you offer discounts? Top
Unfortunately we wouldn't be able to offer any further discount as our pricing is already very competitive for the high quality of goods that we sell.
Q: Is the other item in the picture available? Top
The other item in the picture is purely for illustrative purposes and is intended to show how the garment can look alongside another. As our listings are changing constantly, so to is availability of certain garments. If the item is available, then it can be searched for using our search facility.
-------------------------------------------------------------------------------------------------------------------------
Ordering and Payment:
 
Q: How can I place order for your product? Top
For the time being if you interested to buy any items from our website please Email your order to info@sophiacollection.com we will develop our website to be able to do an online transaction after a certain period of time.
Q: What forms of payment do you accept? Top
We only accept PayPal and Western Union, Please Note: we do accept credit card, eCheck, money orders, cash or checks by post.
Q: How do I maximize shipping discounts? Top
The more you buy the more you'll save. We offer a combine shipping discount please Email: info@sophiacollection.com for detail.
-------------------------------------------------------------------------------------------------------------------------
Shipping Questions:
 
Q: Will I have to pay duty on my parcel? Top
Most parcels we ship internationally are never charged duty. However, the customer is responsible to pay any duty/taxes that may be applied by customs.
Q: How many delivery attempts will the PO make to my address? Top
The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to pick-up from the local Post Office.
Q: What happens if my parcel is returned to sender? Top
If you do not pick-up your parcel from your Post-Office it will be returned to us after 30 days. Once returned to us, we will notify you via email. You will be refunded the item amount less a 30% re-stocking fee (via PayPal only).
Q: Part of my order has arrived but not all of it – why is that? Top
Some large Parcel Post orders may be split into several parcels. If this is the case, then they will have separate registration numbers.
Q: My package still hasn’t arrived after your recommended delivery times – what should I do? Top
In the first instance, please go in person to your local Post Office to pick it up. If your parcel has been sent from our India warehouse, please ensure you speak to the person there who works in the International Division. If you are unsure where your parcel is coming from, please contact us. The Post Office may have attempted to deliver your order already and will be holding it there. The will keep a parcel for 30 days from delivery. After 30 days it will be returned to us.
-------------------------------------------------------------------------------------------------------------------------
Return Questions
 
Q: I have decided the garment is not what I want – can I return it? Top
We have an unconditional returns and Exchange/Refund policy. (see below for details).
Q: Can I exchange or refund a garment? Top

Yes, we have an unconditional returns policy Exchanging/Refunding the money amount for the product (not shipping, not insurance) for items returned to us in their original condition. Item must be unworn with all original tags.

Returns (via regular mail) should ONLY sent to: SophiaCollection Returns Dept., 1082/15 Krung-Kasem Rd. Klong-Mahanak Pomprab-Satrupai Bangkok 10100 Thailand.

Please note: If the problem with your garment is to do with measurements or size, measure your garment carefully and compare to the Actual Garment measurements on the ion page before returning to us. Our tolerance for measurements is 1.5" If they are out more than 1", we will refund both garment and shipping or send a replacement if there is one in stock. If measurements are within 1.5", it is treated as an unconditional return and you can Exchange/Refund the garment price only.

Q: What should I do if I receive a defective or wrong garment? Top
If you receive a defective or wrong garment in your order, notify us immediately info@SophiaCollection.com for further instructions.
 
 
© Copyright 2005. Sophia Collection. All Rights Reserved.
Website Designing India By Himalayan IT Solutions