How can I place order for your product?

For the time being if you interested to buy any items from our website please Email your order to contact@sophiacollection.com or call directly to any of our store branches, we will develop our website to be able to do an online transaction after a certain period of time.
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How do I maximize shipping discounts?

If you receive a defective or wrong garment in your order, notify us immediately contact@sophiacollection.com for further instructions.
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What should I do if I receive a defective or wrong garment?

If you receive a defective or wrong garment in your order, notify us immediately contact@sophiacollection.com for further instructions.
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Will I have to pay TAXES or Duty on my parcel?

Most parcels we ship internationally are never charged duty. However, the customer is responsible to pay any duty/taxes that may be applied by customs.
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How many delivery attempts will the PO make to my address?

The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to pick-up from the local Post Office.
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What happens if my parcel is returned to sender?

If you do not pick-up your parcel from your Post-Office it will be returned to us after 30 days. Once returned to us, we will notify you via email. You will have to repay for the shipping charge for the item to resend to you.

Part of my order has arrived but not all of it – why is that?

Some large Parcel Post orders may be split into several parcels. If this is the case, then they will have separate registration numbers.
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How to wash my SophiaCollection garment?

All of our items are pre-washed in cold water. They can be machine washed on delicate mode in cold water - but to be 100% safe they should be hand-washed in cold water (especially if your garment has lace embroidery). Garments should be washed separately. Also, please do not tumble dry our garments - they should be line-dried. For best results all SophiaCollection garments should be ironed at medium heat.
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Should I wash my new SophiaCollection garment before wearing?

Yes, we strongly recommend that you wash your new SophiaCollection garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.
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Can I exchange or refund a garment?

Yes, we have an unconditional exchange policy for items returned to us in their original condition. Item must be unworn – unwashed with all original tags. All the returns (via regular mail) should ONLY sent to:
SophiaCollection Returns Dept., 1082/15 Krung-Kasem Rd. Klong-Mahanak Pomprab-Satrupai Bangkok 10100 Thailand.                    
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Please note: If the item you want to exchange isn’t available in the stock, customer need to choose some alternative which has the equal or higher price and pay for the differences in the prices. Our company doesn’t offer a refund policy. 














 
 
 
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